At Mantaray®, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use and disclose information from you when you access or use our website, purchase our products or otherwise engage with us.
Please take a moment to carefully read this Privacy Policy. By visiting our website, creating an account, making a purchase or otherwise using our services, you agree to the terms of this Privacy Policy. If you do not agree to this Privacy Policy, please do not access or use our website or services.
What Information Do We Collect?
We collect both personal and non-personal information from you when you visit our website, make a purchase or interact with us. This includes:
- Contact information such as your name, shipping/billing address, email and phone number when you create an account or make a purchase.
- Account information such as your username, password, interests and other details you provide for your account.
- Purchase and order information including details about the products you purchase or items in your cart and shipping/billing details.
- Payment information such as payment card number, expiration date and billing address when you make a purchase. This information is stored securely by our payment processor.
- Communications between you and Mantaray® via email, texts, social media, phone calls or other channels.
- Website activity information including pages you visit, links you click, searches you make and other actions on our website or app.
- Device information such as your IP address, browser type, operating system, device identifiers and other information about the device you use to access our website or app.
- Geo-location information about your geographic location based on your IP address or other technologies. We may use this to customize your experience.
- Marketing preferences that detail whether you have opted in or out of email subscriptions, surveys or other site marketing.
- Site feedback including feedback forms, reviews, comments or suggestions you share about our website, products or services.
How Do We Use This Information?
We use the information we collect for a variety of purposes including:
- Processing orders and managing your account including returns, warranties, shipping and billing.
- Improving our products and services by analyzing site usage, survey feedback, sales and other metrics to understand what is working well and what can be improved.
- Marketing and advertising by sending promotional communications such as email marketing if you opt in. We also use data to target advertising to you on other sites.
- Website optimization by tracking usage metrics to understand how to improve our site navigation, performance and design.
- Security and fraud prevention by detecting and preventing security breaches or fraudulent activities on our website.
- Complying with legal obligations such as record keeping or regulatory reporting requirements.
- Communicating with you by phone, email or other channels you request. This may include program signup confirmations, order status updates, surveys, newsletters or other communications.
- Personalization by understanding your interests and preferences to improve your experience on our site.
We only process your personal data for specific and necessary purposes and will obtain your consent before using your information for any other purpose. You can withdraw consent at any time.
When Do We Share Your Information?
We will not share your personal information with third parties without your permission except in the following circumstances:
- Service providers and partners: We may share data with service providers, partners or contractors that provide services on our behalf such as payment processing, order fulfillment, marketing, site analytics or fraud prevention. These parties are prohibited from using the data for any purpose other than providing services to us.
- Legal requirements: We may be required to share information with law enforcement, courts or regulators. For example, we may be legally obligated to comply with subpoenas, court orders or other legal process requests.
- Protection of our interests: There may be instances when we disclose data to protect the rights, safety and interests of Mantaray®, our customers or third parties. This could include preventing fraud, protecting site security or other needs to comply with laws.
- Business changes: If we undergo a business transition like a merger, acquisition, bankruptcy or other transaction, customer data may be transferred as a business asset. We will notify users of such an event via email or prominent notice on our site.
We do not sell, rent or trade your private personal information to third parties without your explicit consent. Any sharing not outlined in this policy will only be done with your permission.
Your Data Rights and Choices
You always retain control over the personal information you provide to us and can review, update or delete it by logging into your account or reaching out to our customer service team.
You also have the following rights related to your personal data:
- Right to access: You can request a copy of the personal data we hold about you at any time.
- Right to erasure: You can request the deletion of your personal data from our systems.
- Right to restrict processing: You can request we halt processing of your data in certain situations.
- Right to data portability: You can ask for a machine-readable copy of your information to transfer it elsewhere.
- Right to withdraw consent: You can change your mind at any time about consent-based processing of your data.
- Right to object: You can file a general objection about certain types of processing.
You can exercise any of these rights by using the contact methods above. We will comply with requests where possible under applicable laws. Keep in mind that some information may be exempt for reasons like mandatory legal record keeping.
How Do We Secure Your Information?
We take data security very seriously and use industry best practices to safeguard your information. Some key controls include:
- Encryption of sensitive data like payment information.
- Monitoring our systems for suspicious activity to detect and prevent potential attacks or breaches.
- Restricting staff access to your personal data on a need-to-know basis.
- Using secure networks and transmission protocols like TLS and HTTPS.
- Maintaining PCI DSS compliance for secure payment processing.
- Requiring vendors that handle your data to sign data protection agreements.
While we follow best practices, we cannot guarantee the absolute security of your information against theft or unauthorized access. By using our site or providing data to us, you acknowledge and accept these risks.
Children’s Privacy
Our website is intended for a general audience and not directed at children. We do not knowingly collect personal data from any child under the age of 16 without parental consent. If you believe we may have collected data from a child without consent, please contact us and we will delete the information.
Cookies and Tracking Technologies
We use cookies, pixels, analytics tools, advertising networks and other technologies to improve your site experience. These allow us to do things like:
- Make our website function properly and optimize performance.
- Sign you in securely and remember account details so you don’t have to re-enter them.
- Understand site usage and visitor behavior to improve the user experience.
- Display relevant promotions and offers tailored to your interests.
- Verify user identity and prevent fraudulent activities.
You can control cookie settings through your browser settings and other tools like browser extensions. Disabling cookies may impact site functionality or reduce the relevance of our promotions.
We may also collect device-specific information such as your IP address, operating system, device identifiers and geolocation. This allows for fraud prevention, security monitoring and personalization.
Third Party Sites
Users may click links or ads on our website that direct them to third party sites. Those sites are outside our control and have their own policies. We are not responsible for their privacy practices, data collection or security protections. All users should read the privacy policies of any site before providing personal information.
International Data Transfers
We are headquartered in the United Kingdom. When you use our website, products or services, you understand your data may be collected, transferred, stored and processed globally in order to fulfill the purposes outlined in this policy.
We utilize appropriate safeguards like standard contractual clauses to ensure your rights and protections travel with your data when it is shared internationally.
Policy Updates
We may need to update this policy as privacy regulations change or new site features are added. We will post any policy updates here and encourage you to review them periodically. Updated policies supersede past versions immediately upon posting. For significant changes, we may also announce updates through our website or contact you directly.
Continued use of our website, products or services after a notice of changes constitutes acceptance of the revised privacy policy.
We welcome your feedback on how we can continue improving our privacy practices and protecting your information. You may also lodge a complaint with your local data protection authority if you feel we have not adequately resolved an issue.
